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Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Haven processes personal data in connection with its website and print studio services, including inquiries, file review, test prints, production, and local delivery or collection. It also explains the main choices and rights available to users under applicable data protection law.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
GDPR

Regulation

GDPR Overview

When GDPR applies, we process personal data on lawful bases such as performance of a contract, compliance with legal obligations, legitimate interests, and consent where required. The specific basis depends on the type of interaction, including inquiries, file review, order handling, payment processing, and website operation.

Where GDPR applies, Print Haven acts as a controller for personal data processed through this website and related services.
Reference materials
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityCroatian Personal Data Protection Agency (AZOP)
This section applies to individuals in the European Economic Area and, where relevant, to other users under applicable data protection law.

GDPR-aware privacy handling

GDPR Rights

Where GDPR applies, individuals may have rights to access, rectification, erasure, restriction, objection, and data portability, and the right to withdraw consent where processing is based on consent. A request may require verification of identity and may be limited where retention or disclosure is required by law or necessary for the establishment, exercise, or defence of legal claims.

GDPR rights are assessed case by case and may depend on the legal basis for processing.
01 · Purpose

Purposes of Processing

We use personal data to respond to inquiries, review uploaded files for print suitability, prepare quotes, manage test print review and final approval, produce printed items, arrange payment, coordinate collection or local delivery, maintain records, operate and secure the website, and meet legal and accounting obligations. We may also use limited technical data to diagnose problems and improve site performance.

Processing is limited to the operational and legal purposes described in this policy.
02 · Sharing

Service Providers

We may share personal data with payment processors, delivery or collection partners, website and IT service providers, and other operational vendors that assist us in running the business. These parties may process data on our instructions or as independent controllers where required for their own services. We do not authorize them to use the data for unrelated purposes.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosure

We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the prevention or investigation of fraud, security incidents, or other misuse. Where disclosure is required, we limit it to the information reasonably necessary for the stated purpose.

Disclosure to public authorities is limited to situations required or permitted by law.

Subject to applicable law, users may have rights to receive information about processing, access their data, request correction or deletion, object to certain processing, and request restriction or portability in appropriate cases. Where processing is based on consent, users may withdraw that consent for future processing without affecting prior lawful processing.

Available rights may vary depending on the legal basis and the nature of the request.

To exercise a privacy right, a user should provide enough information for us to identify the relevant data and confirm the request. We may ask for additional details to verify identity and understand the scope of the request. If a request is incomplete or cannot be fulfilled, we will explain the reason where permitted by law.

Requests are handled through a verification process before any disclosure or correction is made.

We keep personal data only for as long as needed for the relevant purpose, including handling inquiries, completing orders, maintaining business records, resolving disputes, and meeting legal obligations. When data is no longer required, it is deleted, anonymized, or otherwise removed from active use according to our retention practices and applicable law.

Retention periods depend on the purpose of processing and any legal storage duty.

We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices, or legal requirements. The revised version will apply from the date it is published on the website, unless a different effective date is stated. Users should review the policy periodically to remain informed about current practices.

We review this policy when our processing practices or legal obligations change.
01

Data We Collect

We may collect identification and contact details, order and inquiry content, uploaded files and related print specifications, payment and transaction information, delivery or collection details, and technical data such as device, browser, and usage records. Where users submit artwork or image files, we process the information contained in those files to review print suitability and complete the requested service.

The categories of data collected depend on how users interact with the website and services.
02

How We Collect Data

We receive data when users contact us, submit forms, upload files, request quotes, approve test prints, place orders, or arrange collection or local delivery. We also collect limited technical information through website operation and, where used, cookies or similar technologies. In some cases, payment or delivery information may be received from service providers involved in completing the transaction.

Most data comes directly from users, while some technical data is generated automatically.
03

Types of Cookies

The website may use essential cookies for core functions, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for operation and improvement of the site.

We use only standard cookie categories needed for site operation and basic measurement.
04

Cookie Controls

Users may block or delete cookies through browser settings, and some browsers allow preferences to be managed by category. If cookies are disabled, parts of the website may not function as intended. Where a consent tool is provided, users can change their preferences there as well.

Cookie settings can usually be adjusted through the browser or device used to access the site.
Contact Information

Contact Information

Email contact
team@dirthockeyturtle.click
Telephone
+385 92 973 3741
Postal address
Ulica Jakova Puljanina 9, 52100 Pula
Privacy contact
team@dirthockeyturtle.click

Use the contact details below for privacy questions, rights requests, or policy-related correspondence.

Contact Page